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Security > Rapport > Rapport FAQs

IBM Trusteer Rapport FAQs


Why do I need IBM Trusteer Rapport software?

IBM Trusteer Rapport offers a more secure browsing experience providing an additional layer of security against malicious software attacks. IBM Trusteer Rapport verifies you are connected to the bank's genuine websites and guards against phishing attacks, protecting your security and login details.

IBM Trusteer Rapport also offers enhanced encryption within the browser and makes it harder for online criminals to intercept your sensitive data and steal your identity.

Do I still need anti-virus software?

Yes. Anti-virus software is an essential part of your IT security strategy and it is vital that you ensure that it is kept up to date at all times. IBM Trusteer Rapport is not a replacement for your existing anti-virus software or firewall.

How is IBM Trusteer Rapport different from my existing anti-virus software and firewall?

IBM Trusteer Rapport, anti-virus software and firewalls serve different functions:

Antivirus – helps to stop threats, by scanning your PC, looking for and deleting suspicious files and programs.

Firewall – software or hardware designed to block unauthorized access to your computer or network while permitting authorized communications.

IBM Trusteer Rapport – locks down the connection between your computer and BusinessOnline. It checks our site is genuine, and prevents your data from being stolen by malicious software.

Which websites are protected?

When you download and install the IBM Trusteer Rapport software it is already set up to protect you when you use BusinessOnline. You can set the software up to protect other websites too. For more information please visit IBM’s Frequently Asked Questions on Trusteer Rapport.

Will IBM Trusteer Rapport work on Macs?

Yes. IBM Trusteer Rapport works on Macs. You can check if your operating system, browser and existing security software are compatible by visiting IBM’s system requirement support page.

Will IBM Trusteer Rapport work on Windows(PC)?

Yes. IBM Trusteer Rapport works on Windows. You can check if your operating system, browser and existing security software are compatible by visiting IBM’s system requirement support page.

Do I need to download and install IBM Trusteer Rapport onto every computer I use?

Yes. To benefit from the protection that IBM Trusteer Rapport offers you should download and install it in Admin mode to all computers from which you will access BusinessOnline.

How do I know I am protected?

Look for the IBM Trusteer Rapport icon that appears next to your browser's address bar:

The icon is green when your information is safe
Image of internet explorer showing green rapport logo in title bar

This icon is grey when IBM Trusteer Rapport is not monitoring the website you are browsing.
Image of internet explorer showing grey rapport logo in title bar

Is my existing security software compatible with IBM Trusteer Rapport?

Yes. IBM Trusteer Rapport is designed to work in conjunction with your existing anti-virus software and firewall.

Does IBM Trusteer Rapport work with screen reading software?

Yes. The latest version of IBM Trusteer Rapport supports screen readers, magnifying software and other assistive technologies. Please note that you will need to install IBM Trusteer Rapport in screen reader compatibility mode. To do so, click on "Advanced" in the installation menu.

I've got a problem with IBM Trusteer Rapport. What should I do?

If you have a problem please visit IBM’s Frequently Asked Questions on Trusteer Rapport for support. If you can't find an answer then you can report the problem to IBM’s free customer service support which is available to you 24/7.

When I type characters from my keyboard they appear incorrectly on the screen. Why?

IBM Trusteer Rapport encrypts keystrokes from the keyboard driver to the browser. However, if another software program instantly changes keystrokes the moment you type them, IBM Trusteer Rapport may not be able to decrypt them. As a result you may see incorrect characters on-screen rather than the text you typed.

Please visit the guidance on IBM’s Frequently Asked Questions on Trusteer Rapport if you experience this problem.

More than one person uses BusinessOnline on this PC. Will they also always be protected by IBM Trusteer Rapport?

Yes. As long as IBM Trusteer Rapport is installed and the Rapport icon is showing they will also be protected by IBM Trusteer Rapport when they use that computer.

I have some additional questions. Who can I ask?

If you have additional questions please visit IBM’s Frequently Asked Questions on Trusteer Rapport for support. If you can't find an answer then you can report the problem to IBM’s free customer service support which is available to you 24/7.

I'm having problems installing IBM Trusteer Rapport. Is there help available?

Please visit IBM’s Frequently Asked Questions on Trusteer Rapport for help on how to install IBM Trusteer Rapport for your operating system.

How do I uninstall IBM Trusteer Rapport?

Please visit IBM’s Frequently Asked Questions on Trusteer Rapport for help on how to uninstall IBM Trusteer Rapport for your operating system.

Where can I learn more about IBM Trusteer Rapport and see a demo of the service?

The Learning Centre on the IBM website offers further information on IBM Trusteer Rapport, tutorials on how to install it and demos of the software in action. Please type in videos into the 'Ask a question' search tool to access the online demos.

Need more help

Visit the IBM website for:

Additional FAQs Report a Problem

Download and install IBM Trusteer Rapport

Trusteer

Protect yourself now by immediately downloading and installing IBM Trusteer Rapport free of charge if not already installed. Please visit our IBM Trusteer Rapport FAQs and refer to questions:

Do I need to download and install IBM Trusteer Rapport onto every computer I use?

How do I know I am protected?

Find out more

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