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First time login instructions

Help/Support > FAQs

Frequently Asked Questions

How do I activate my BusinessOnline service?

Following registration you will be sent a security device, registration password and user ID. Only when you have received all three items should you contact the BusinessOnline helpdesk on 0800 121 4209 to complete activation. Once activated the corporate administrator needs to complete the set up process. This will include the creation of users, defining account access, payment limits and approval criteria.

How do I arrange to have a replacement security device/ID/registration password issued if I don't receive them to allow me to activate my service?

The corporate administrator should contact the helpdesk on 0800 121 4209 to obtain a replacement.

Can I view my personal accounts on BusinessOnline?

No. BusinessOnline is for accessing and transacting on business accounts only. If you want to access your personal accounts via the internet you should register with our retail internet banking system.

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What are the opening hours for the BusinessOnline helpdesk?

The helpdesk is open Monday to Friday 08:00 – 18:00 (GMT) and bank holidays with the exception of Christmas and New Year.

How do I contact the BusinessOnline helpdesk?

Helpdesk can be contacted on 0800 121 4209 from the UK or on (+44) 141 248 4855 from anywhere outside the UK.

Where can I get information on how to set new users up on the system?

Corporate administrators are issued with a guide containing a full set of instructions.

Where does a user get information on how to carry out tasks on the system?

Users should press the help button on the system to access a glossary and FAQs for instructions on how to carry out tasks or contact your corporate administrator.

Where do I login to the system?

Use the login buttons at the top of this page or click the link below.

Login to BusinessOnline

Who do I contact for assistance with BusinessOnline?

If you want to make any changes to your BusinessOnline service please contact your relationship manager. For any other assistance please contact BusinessOnline helpdesk. (0800 121 4209)

What does ‘referred’ mean in relation to my payment?

A Payment with a status of 'referred' means the payment may be subject to additional checks. The payment may automatically update, however if your payment has been held at a 'referred' status for more than 2 hours please contact us on 0800 121 4209 or (+44) 141 248 4855 (Monday to Friday 8am till 6pm) as additional authorisation may be required.

Get in touch


The BusinessOnline helpdesk can be contacted on

0800 121 4209 or (+44) 141 248 4855
(Monday - Friday, 8am - 6pm)

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