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Essential Maintenance

Scam Alert

We have been alerted to a fraud scam which is currently being used in an attempt to steal funds from online banking accounts.

Fraudsters are contacting people and pretending to be from the Security or Fraud Department of another bank, advising that their systems have detected fraudulent transactions originating from accounts held with the bank that person uses, then obtaining passwords and log-in details.

Read the Joint Declaration (PDF, opens in a new window) from UK banks which explains those requests they will NEVER ask of you on the phone.

Continue with your BusinessOnline Login

We will never

  • Request password information from our customers under any circumstances when dealing with your enquiries.
  • Ask for a token response using option 3, this option is used for payment or beneficiary signing and should only ever be input to the system by you.

For more information please see the following links:

Clydesdale Bank - Phone Scam Alert

Yorkshire Bank - Phone Scam Alert


Cybercrime Alert – Gameover Zeus

You may have seen recent news coverage of the National Crime Agency and other organisations cracking a cybercrime ring responsible for distributing malicious software (malware) called "Gameover Zeus". This malware can take over your computer, gain access to your personal information or lock you out of your computer altogether.

The experts and authorities recommend people take urgent action, and have published advice at:

We are recommending that our customers follow this advice.

Some of the ways you take action are:

  • Make sure you have internet security software installed Make sure you have internet security software installed, the Bank offer the award winning IBM Trusteer Rapport software free of charge
  • Make sure internet security software is up-to-date and switched on
  • Do not open attachments in emails unless you are sure they are authentic and you know the sender
  • Be wary of emails from official sources, like a bank or government department, that ask you to log-in to your account by following a link. Only ever log-in by entering the site URL (address) in the address bar of the browser yourself
  • Block attachments that are “.exe” files, you can do this in anti-spam settings of your email software
  • Make sure your operating system (such as Microsoft Windows) has the latest updates applied
  • Make sure any other software is also up to date, such as Adobe Flash, Adobe Reader and Java
  • Back-up any important files you have; save them to a disk or memory stick
  • Change your passwords regularly
  • Business customers should ensure all staff are aware of online security protocols
  • Business customers should have protocols to manage any online security breach, so that infected devices are removed from the network

More information about online security, including advice on anti-virus software and how to remove viruses, can be found at

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