We have been alerted to a fraud scam which is currently being used in an attempt to steal funds from online banking accounts.
Fraudsters are contacting people and pretending to be from the Security or Fraud Department of another bank, advising that their systems have detected fraudulent transactions originating from accounts held with the bank that person uses, then obtaining passwords and log-in details.
Read the Joint Declaration (PDF, opens in a new window) from UK banks which explains those requests they will NEVER ask of you on the phone.
For more information please see the following links:
Protect yourself now by immediately downloading and installing IBM Trusteer Rapport free of charge if not already installed. Please visit our IBM Trusteer Rapport FAQs and refer to questions:
Do I need to download and install IBM Trusteer Rapport onto every computer I use?
How do I know I am protected?Find out more
You may have seen recent news coverage of the National Crime Agency and other organisations cracking a cybercrime ring responsible for distributing malicious software (malware) called "Gameover Zeus". This malware can take over your computer, gain access to your personal information or lock you out of your computer altogether.
The experts and authorities recommend people take urgent action, and have published advice at:
We are recommending that our customers follow this advice.
Some of the ways you take action are:
More information about online security, including advice on anti-virus software and how to remove viruses, can be found at www.getsafeonline.org
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You can find impartial information and guidance on money matters on the “Money Advice Service” website.
Yorkshire Bank is a trading name of Clydesdale Bank PLC which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121873.
Clydesdale Bank and Yorkshire Bank are covered by the Financial Services Compensation Scheme (FSCS), Find out more.
Registered in Scotland (No. SC001111). Registered Office: 30 St. Vincent Place, Glasgow, G1 2HL.