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Security > Security Device

Security Device

Important information about your Security Device

  • Your Security Device acts as just one of the layers of security that protect you and your company in the use of BusinessOnline.
  • It provides a robust form of authentication that helps the Bank identify an authorised user. This also ensures an effective audit trail of who is accessing and transacting in BusinessOnline.
  • It will be required to login to BusinessOnline and when contacting the BusinessOnline Helpdesk. Additionally you will require the Security Device to complete certain activities and transactions within the service.
  • The Device can only be accessed by entering a correct PIN number. The PIN number is set by you when you first login to the service.
  • If your Security Device is lost, stolen or does not work, please call the BusinessOnline Helpdesk on 0800 121 4209. They will order a replacement and give you advice on where to return the faulty Security Device.

Get in touch

Helpdesk

The BusinessOnline helpdesk can be contacted on

Call
0800 121 4209 or (+44) 141 248 4855
(Monday - Friday, 8am - 6pm)

Need more help?

Read our Frequently Asked Questions

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