Only enter personal details in trusted secure websites by ensuring that the security icon (locked padlock or unbroken key symbol) is showing in the bottom of your browser window.
Keep your password and answers to security questions secret.
Do not use obvious passwords, like your date of birth, telephone number, address, your name or the name of a friend or relative.
Do not use your internet banking password for anything else, e.g. your email account.
Don’t access internet banking from computers situated in public places such as internet cafés in case they’ve been infected with a Trojan. Be suspicious of any unsolicited calls purporting to be from the Bank asking for bank, credit card or personal information to be disclosed and report these immediately.
Do not respond to any unsolicited Text Messages purporting to be from the Bank asking you to validate any internet banking or personal information and report these immediately.
A phishing email is a fraudulent email claiming to be from a bank or other well-known company. These emails are sent out by fraudsters and can look very convincing. They employ a number of tricks to persuade you to disclose information. For example, they may inform you of a problem with your account and ask that you urgently verify your account details.
The email will request that you follow a link to the bank's website where you will be prompted to enter a range of personal and financial information.
This link will take you to a spoof website operated by the fraudster where your information will be collected and used without your knowledge.
What to do if you think you have received suspicious contact?
Ring-fencing is new UK legislation brought in after the financial crisis to protect customers and the day-to-day banking services they rely on. It mostly affects larger UK banks that will have to separate their day-to-day banking from other, riskier, activities such as investment banking.
Most Clydesdale Bank and Yorkshire Bank customers will not be affected. If you hear nothing from us directly, then you can assume this is you.
However, a few business banking customers will be affected. If this is you, you will receive direct communication from us to tell you about it.
If you have accounts with other banks, they will be in touch with you to let you know of any changes.
At a time when changes are happening in the banking industry, all bank customers should remain alert to the possibility of banking and online account scams.
Steps you can take to protect yourself include:
Find out more ways to protect yourself from banking and online account scams at: www.fca.org.uk/consumers/banking-online-account-scams
If you are suspicious about any approach please contact the Bank immediately.
If you think that any of your accounts registered with BusinessOnline have been accessed online by anyone not authorised to do so, logout immediately and contact us from the UK on 0800 121 4209 or on (+44) 141 248 4855 from anywhere outside the UK.
We have teamed up with IBM to bring you the industry leading IBM Trusteer Rapport software for free. Installed on all computers that will access BusinessOnline and used in conjunction with your existing Firewall and Anti-Virus you have the reassurance of additional protection for your internet banking activity and from identity theft.
Find out more about IBM Trusteer Rapport.
Anti-virus software is designed to protect your computer from viruses, Trojans and spyware. It is essential that you have anti-virus software and that it is kept up to date. Remember to set to automatically download updates and to regularly perform full scans of your computer to help you stay virus free.
Make sure your virus protection software is set to scan all downloads and attachment files, particularly if you don't know or trust the person who has sent you the attachment.
A firewall is software designed to shield your computer from unauthorised access and block unwanted Internet activity. Whether using your home or any other PC, you should check that it is maintaining a firewall and that it is up to date. We recommend that your firewall is set up to work on both incoming and outgoing Internet communications so that you have complete control.
Security problems are often discovered in existing software such as your computer’s operating system (eg- Microsoft Windows). Therefore you should regularly check for updates to the main software on your computer by visiting the supplier’s website or using the update features in the software where available.
You should regularly visit Windows Update (opens in new window) to check for new patches from Microsoft if you have any versions of a Windows computer.
We will never email our customers to ask them to confirm their security details.
If you think you have received suspicious email please contact Report Phishing Email
Protect yourself now by immediately downloading and installing IBM Trusteer Rapport free of charge if not already installed. Please visit our IBM Trusteer Rapport FAQs and refer to questions:
Do I need to download and install IBM Trusteer Rapport onto every computer I use?
How do I know I am protected?Find out more
You can find impartial information and guidance on money matters on the “Money Advice Service” website.
Yorkshire Bank is a trading name of Clydesdale Bank PLC which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121873.
Clydesdale Bank and Yorkshire Bank are covered by the Financial Services Compensation Scheme (FSCS), Find out more.
Registered in Scotland (No. SC001111). Registered Office: 30 St. Vincent Place, Glasgow, G1 2HL.