Your security is our paramount concern. Our BusinessOnline service has been designed to provide security that is among the best in the market place.
Access is restricted to registered users and controlled by a comprehensive layered security infrastructure. Our servers employ the maximum level of protection for your account information, using 128-bit SSL encryption.
Our security system has been vetted and approved by external security consultants.
Our security infrastructure includes the use of multiple firewalls, complemented by an intrusion detection system that alerts our security teams to any attempted security breaches.
Ring-fencing is new UK legislation brought in after the financial crisis to protect customers and the day-to-day banking services they rely on. It mostly affects larger UK banks that will have to separate their day-to-day banking from other, riskier, activities such as investment banking.
Most Clydesdale Bank and Yorkshire Bank customers will not be affected. If you hear nothing from us directly, then you can assume this is you.
However, a few business banking customers will be affected. If this is you, you will receive direct communication from us to tell you about it.
If you have accounts with other banks, they will be in touch with you to let you know of any changes.
At a time when changes are happening in the banking industry, all bank customers should remain alert to the possibility of banking and online account scams.
Steps you can take to protect yourself include:
Find out more ways to protect yourself from banking and online account scams at: www.fca.org.uk/consumers/banking-online-account-scams
If you are suspicious about any approach please contact the Bank immediately.
We have teamed up with IBM to bring you the industry leading IBM Trusteer Rapport software for free. Installed on all computers that will access BusinessOnline and used in conjunction with your existing Firewall and Anti-Virus you have the reassurance of additional protection for your Internet banking activity and from identity theft.
This small device supplied as part of BusinessOnline adds an extra layer of security to protect you and your company when using the service. The Security Device is used at login, when contacting the helpdesk and completing certain transactions.
Our BusinessOnline service uses 'certificates' to initiate encryption of all communication between you and the Bank and to help ensure the confidentiality of your information. After launching Internet Banking's login screen, you should do the following:
Ensure SSL encryption security is in place, and only accept a valid security certificate. Security certificates for BusinessOnline are issued by VeriSign.
To check these for your operating system and browser, follow the instructions below:
If you think that any of your accounts registered with BusinessOnline have been accessed online by anyone not authorised to do so, logout immediately and contact us from the UK on 0800 121 4209 or on (+44) 141 248 4855 from anywhere outside the UK.
Protect yourself now by immediately downloading and installing IBM Trusteer Rapport free of charge if not already installed. Please visit our IBM Trusteer Rapport FAQs and refer to questions:
Do I need to download and install IBM Trusteer Rapport onto every computer I use?
How do I know I am protected?Find out more
You can find impartial information and guidance on money matters on the “Money Advice Service” website.
Yorkshire Bank is a trading name of Clydesdale Bank PLC which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121873.
Clydesdale Bank and Yorkshire Bank are covered by the Financial Services Compensation Scheme (FSCS), Find out more.
Registered in Scotland (No. SC001111). Registered Office: 30 St. Vincent Place, Glasgow, G1 2HL.