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Essential Maintenance

Fraud alert

Security warning

A number of customers have recently been contacted by telephone from 3rd parties claiming to be from the bank and requesting customers submit test transactions to resolve an issue or for a security check.

Customers are asked to log in to the BusinessOnline service and send payments to external bank accounts to test their service. This is a scam.

We would like to make you aware that we will never contact you by telephone or email requesting you participate in systems testing and under no circumstances will we ask you to make payments.

Criminals will seek to exploit opportunities and it is important you understand that:

  • We will never contact you to ask for assistance with systems testing
  • We will never contact you requesting you transfer money to a safe account
  • We will never contact you requesting an option 3 token response

Customers are also advised to ensure that all information security precautions within their business are up to date and staff who have access to send payments through the BusinessOnline service are briefed on fraud avoidance.

If you receive any phone calls purporting to be from the bank that you are suspicious of please contact us on 0800 121 4209.

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