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First time login instructions

Essential Maintenance

Important Message

Fraud Alert

Never disclose your token 3 response verbally to anyone. Token 3 responses should only ever be generated and input to our secure Business Online Service when sending or making payments. The Bank or any other legitimate service will never ask you verbally for a token 3 response code. If you are contacted by anyone requesting you to verbally confirm a token 3 response, or are asked to move funds to a safe account, hang up (you are speaking to a criminal) and call the bank immediately on 0800 121 4209 from a different phone as this is a scam.

Easter BACS Info

Please see the attached table for guidelines on when to submit your BACS payments over the Easter weekend.

The Easter Bank Holiday weekend HelpDesk opening hours are:

  • Friday 30th March 08:00 – 18:00
  • Monday 2nd April 08:00 – 18:00

Friday 30th March and Monday 2nd April are non-processing days for BACS payments.

The Easter Bank Holiday weekend BACS processing Dates are:

If the Payment is to arrive in the account on
The processing date must be
The latest submission date is
Thursday 29th March Tuesday 27th March Tuesday 27th March
Tuesday 3rd April Wednesday 28th March Wednesday 28th March
Wednesday 4th April Thursday 29th March Thursday 29th March
Thursday 5th April Tuesday 3rd April Tuesday 3rd April

Point to Note:

  • Did you know that you can submit and approve your file up to 30 calendar days in advance of the processing date?

  • If submitting on the processing date, please submit as early as possible.

If you have any questions surrounding the Easter Bank Holiday payment dates please call the HelpDesk on 0800 121 4209.

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