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Essential Maintenance

Fraud alert

Please be advised the BusinessOnline platform will be unavailable from 10pm on Friday 23rd June until 2am Saturday 24th June. We apologise for any inconvenience this may cause.


We have been made aware of a number of fraudulent requests where customers have been asked to change the invoice payment details of existing suppliers. The requests provide a sort code and account number to be updated. Investigations have shown these details to be fraudulent. By fulfilling such a request, any future payment to the supplier would be sent to the fraudster’s account.

All customers should be aware of this scam. If you receive any requests from a supplier to update bank details you should contact the supplier immediately using the phone number held on existing records to confirm the request is valid before making the payment. Take extra steps to verify email based payment instructions or requests. Remember the Bank never requests confidential passwords and will never ask you to transfer funds to a 'safe' account.

If you believe you are a victim or target, please contact your Relationship Manager and report this to Action Fraud at

For more information on how to protect yourself online visit

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